Last updated: 24 August 2026
Your privacy matters to us. This Privacy Policy explains how Dolphin Events collects, uses, stores, shares and protects your personal information when you browse events, purchase tickets, contact our team, list an event or use our ticketing services.
Dolphin Events is operated by Dolphin Creations Ltd, referred to in this Privacy Policy as “Dolphin Events”, “we”, “us” or “our”.
1. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Dolphin Events.
1.1 Personal and contact information
We may collect:
• Your full name;
• Email address;
• Telephone number;
• Postal or billing address;
• Account username and login information; and
• The name of any business or organisation you represent.
1.2 Booking and transaction information
When you purchase a ticket or make a booking, we may collect:
• Your booking reference;
• The event and ticket category selected;
• The number of tickets purchased;
• The transaction amount and currency;
• Your payment status;
• Your billing information;
• The booking date;
• Records of cancellations or refunds; and
• Information relating to payment disputes or chargebacks.
1.3 Payment information
Payments may be processed by an authorised third-party payment provider.
Dolphin Events does not normally receive or store your complete debit or credit card number. Our payment provider may give us limited transaction information, including:
• Payment confirmation;
• Transaction reference;
• Payment method;
• Card type;
• The last four digits of the payment card; and
• Information required to process a refund or investigate a dispute.
Payment providers process your financial information under their own privacy policies and security standards.
1.4 Event and attendee information
We may collect information connected with your event booking or attendance, including:
• Events you have booked or attended;
• Ticket and seating selections;
• Accessibility or assistance requests;
• Dietary requirements where relevant;
• Guest or attendee details supplied with a booking; and
• Communications relating to an event.
Accessibility, dietary or health-related details may be considered sensitive personal information. We will collect and use this information only where necessary and where we have an appropriate lawful basis.
If you provide personal information about another attendee, you must have permission to provide it and ensure that the person understands how their information may be used.
1.5 Event organiser information
If you list, promote or manage an event through Dolphin Events, we may collect:
• Your name and business name;
• Your business address and contact details;
• Event and venue information;
• Bank account or settlement details;
• Company, tax or identity information;
• Event licences and insurance information;
• Supporting documents; and
• Communications concerning listings, payments and customers.
1.6 Communications
We may retain information when you:
• Contact us by email, telephone or through our website;
• Submit an enquiry or complaint;
• Request a refund;
• Contact customer support;
• Respond to a survey; or
• Communicate with us through social media.
1.7 Technical and website information
When you visit our website, we may automatically collect:
• Your Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Time zone and approximate location;
• Pages visited and links selected;
• Date, time and duration of your visit;
• The website or source that referred you to us;
• Cookie identifiers; and
• Website performance and error information.
This information may be collected through cookies, server logs and similar technologies.
2. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
• Directly from you when you purchase a ticket, create an account, list an event or contact us;
• From another person who purchases a ticket on your behalf;
• From event organisers, venues or authorised ticketing partners;
• From payment processors and fraud-prevention providers;
• Automatically when you browse or use our website;
• From publicly available sources; and
• From social-media or advertising platforms where you have permitted them to share information with us.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process ticket purchases and confirm bookings;
• Issue digital tickets and booking confirmations;
• Verify tickets and manage admission to events;
• Process approved refunds and respond to chargebacks;
• Inform you about event cancellations, postponements or important changes;
• Provide customer support and respond to enquiries;
• Create and manage customer or organiser accounts;
• Publish, manage and promote event listings;
• Process organiser payments and settlements;
• Prevent fraud, misuse and unauthorised ticket resale;
• Protect the security and operation of our website;
• Improve our website, services and customer experience;
• Send marketing communications where legally permitted;
• Meet accounting, tax, regulatory and legal obligations;
• Establish, exercise or defend legal claims; and
• Enforce our Terms and Conditions.
4. OUR LEGAL BASES FOR PROCESSING INFORMATION
UK data-protection law requires us to have a lawful reason for processing your personal information.
4.1 Performance of a contract
We may process your information when it is necessary to:
• Complete your ticket purchase;
• Deliver your booking confirmation or ticket;
• Administer your account;
• Process an authorised refund; or
• Provide services agreed with an event organiser.
4.2 Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests do not override your rights.
Our legitimate interests may include:
• Operating and improving our ticketing platform;
• Providing customer support;
• Preventing fraud;
• Protecting our